Frequently asked questions—Online job application

Accessibility

1. Is the online recruitment application accessible?

The online census recruitment application has been tested to comply with the Treasury Board Secretariat's directive based on the Web Content Accessibility Guidelines. This ensures that the application is accessible to all respondents, including those using assistive technologies.

Several measures have been taken to facilitate navigation of the online application:

  • Each page of the application is logically structured, featuring a Skip to main content link; headings; and form controls, including Next and Previous buttons to navigate from page to page.
  • An HTML5 technique was used so that screen reader users hear the question and the relevant contextual header repeated after the answer options have been identified.
  • Pages with questions that are left blank or incomplete will reload as "Attention" pages, offering same-page links to the questions that require revision.

While every reasonable effort has been made to ensure the accessibility of the online application, some content or services might be inaccessible to some visitors. If you require assistance to complete your application, please contact the Census Recruitment Help Line at 1-833-830-3106. To save time, please gather the following information before calling:

  • current or previous paid and volunteer work experience (include the employer's name, your job title and dates of employment)
  • contact information for two people who have supervised you or know of your work.

Notice to users of assistive technology

The following information is intended to clarify navigation of the online recruitment application for users of assistive technology.

Read the entire page

It is recommended that you carefully read through the content of each question or new screen of the online recruitment application before responding.

Page structure and navigation

All pages of the online recruitment application begin with a Skip to main content link. Selecting this link will bring you directly to the main content of the page.

All pages of the online recruitment application include a Level 1 heading indicating the name of the online recruitment application. A Level 2 heading introduces the current section, or the survey "step," and each question is contained within a Level 3 heading.

Depending on the question, various form elements (e.g., edit fields, drop-down combination boxes, radio buttons) will present the answer options. Screen reader users can hear the question repeated after the answer options have been identified. If you do not need to hear the question repeated, simply provide your answer and move on to the next question.

If you are completing the online recruitment application in English, ensure the native language of your screen reader is set to English for best results.

Form controls

Do not use the Back and Forward buttons in your browser or the Back and Forward keyboard shortcuts. Instead, navigate with the form control buttons provided.

Every page of the online recruitment application contains the following navigational form control buttons:

  • Next
  • Previous.

Blank or incomplete responses

If a question has been left blank or incomplete, the page will reload when you use the Next button. Questions that require revision will be listed sequentially at the top of the content area. Each question will be preceded by the Level 3 heading "Attention," offering a direct link to the question.

Completing the online job application

2. When can I complete the online recruitment application?

The website and application are available 24 hours a day, seven days a week, except during maintenance periods.

3. Do I need to install any software to complete the online recruitment application?

You do not need to install any software or programs to complete the online recruitment application. The application is completely web-based. All you need is a computer or a mobile device, an Internet connection and a web browser.

If your browser does not meet the minimum browser requirements, you may need to download a more current browser version or modify your browser's settings.

The following requirements apply to computer workstations, laptops and other mobile devices:

  • Cookies: To ensure that you are identified during your online session, you should check that cookies are enabled in your browser settings.
  • JavaScript: JavaScript is not required, but enabling it will enhance the functionality of the online application.

When you access the census website, a test will be done automatically to verify that your computer and browser meet the minimum requirements. If the requirements are not met, you will be provided with instructions on how to upgrade or modify your browser.

4. What are the minimum browser requirements?
  • Internet Explorer (IE) 10 or 11
  • Edge (Windows 10 only)
  • Chrome 84.0.4147 (or higher)
  • Firefox 78 (or higher)
  • Safari 13.1 (or higher)

It is recommended that the latest browsers be used since they will have the most up-to-date security features.

5. Can I complete my online application if I do not have a computer?

An online application can be completed using a computer or a mobile device, such as a laptop, tablet or cell phone. The device can be your own or someone else's, in a library, at work, at home or elsewhere.

6. What if I have a firewall or anti-virus software?

If you have a firewall, you may have problems connecting to Statistics Canada's secure servers. You may need to change the settings on your firewall to allow communication between Statistics Canada's servers and your computer. The same will apply to any anti-virus software you have.

7. I do not have all the information required to answer the questions. Can I save the answers I have already entered and complete the online recruitment application later?

No. This application does not have a save feature.

8. Can I print the application?

No. The online recruitment application does not provide the option to print.

Mobile devices

9. Can I complete the online recruitment application using my mobile device?

Yes, the online recruitment application can be completed using a mobile device. However, users of assistive technologies may prefer using a desktop computer to complete the online recruitment application.

10. Why can't I see the first few words entered in a write-in field?

The write-in fields display only 80 characters. Use the arrow buttons on your keyboard to view the start of the write-in field.

11. Why can't I print the confirmation page?

Some devices do not have the ability to print. You can take a screen capture or record your confirmation number manually.

Technical issues

12. What do I do if I cannot get into the online recruitment application?

If you receive a message stating that your computer, mobile device or browser does not meet the minimum requirements, you will be instructed to upgrade or modify your browser so you can successfully access the secure site.

If your computer, mobile device or browser settings meet the minimum requirements, but the site is not accessible because of technical difficulties or too much traffic, please wait a few hours and try again.

13. What do I do if I get the message "Connection timed out" or "Page not available"?

Here are some suggestions of what to do if you get one of the above messages:

  • Ensure that your browser is set to accept cookies.
  • Clear your cache.
  • Ensure that all firewalls, external or other, allow for file uploads.
  • If you have a router, ensure that it allows file uploads and that the maximum transmission unit is set to 1452 (note: this number may need to be adjusted depending on the operating system).
  • Try another browser.
  • Ensure that you do not have a virus that is preventing you from connecting.
  • If all else fails, try another computer or mobile device.

If you are using a computer connected to a local area network (LAN), such as a computer at work, the security settings on that computer could be preventing you from accessing the online recruitment application. Try a computer or mobile device at home or a computer not connected to a LAN.

14. Why is the online recruitment application not being displayed properly?

The screen resolution on your computer or laptop should not be lower than 800 x 600.

15. How long can I leave my partly completed application unattended before my session times out?

For security reasons, if a screen is inactive for more than 45 minutes or if you close your Internet browser, your session will time out. You will receive a warning after 40 minutes indicating that your session will time out in 5 minutes.

To continue your session and avoid losing information, use the Stay logged in button. Once your session times out, any information entered will be lost.

Submitting the online recruitment application

16. What happens to the completed application after I submit it?

Completed online recruitment applications are sent in an encrypted format directly to Statistics Canada's headquarters in Ottawa. Encryption, or encoding, ensures that only Statistics Canada employees may access the files. The information from the applications is then transferred to a separate Statistics Canada computer network that is not connected to any outside network. Only authorized Statistics Canada employees have access to information from online recruitment applications.

17. How do I know that you have received my online recruitment application?

Once you submit your online recruitment application, a confirmation code will appear on your screen indicating that Statistics Canada has received your application. It is recommended that you keep a copy of the confirmation page for your records.

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